Frequently asked questions and support
Common Questions On Spinbet Casino Features And Usage
Key details
This FAQ offers practical information specifically for players in New Zealand using Spinbet Casino. It explains account verification, payment options, bonus wagering, game fairness, and security policies to help navigate the casino's features confidently.
Common questions on Spinbet Casino features and usage: Key details
Understand Spinbet Casino's licence status, multi-currency support, and access to live customer help, ensuring a safe and responsible gaming environment.
Are the games fair?
Spinbet Casino ensures game fairness through random-number generators (RNGs) that make outcomes unpredictable. Each game's return-to-player (RTP) is set by its provider and shown in the game info. Independent audits and the Tobique Gaming Commission licence 0000079. confirm operations are properly regulated. RTP reflects a long-term average, so actual results may vary in the short term.
Can I change my registered email address?
Changing your registered email address is discouraged due to security risks. If necessary, you must email support from your current registered address, provide your new email, and explain the reason. This procedure helps verify your identity and protects your account from unauthorized changes.
How long does it take for my documents to be verified?
Spinbet aims to verify submitted documents promptly but does not guarantee exact turnaround times. Verification speed may vary due to additional checks for high-value or complex cases, including liveness confirmation and source-of-funds verification. Players can contact support for status updates during the process.
What happens if my deposit is not showing?
If a deposit isn’t reflected in your account, contact Spinbet’s live support to resolve the issue. Fiat deposits are typically instant but may take up to 24 hours in rare cases. Cryptocurrency deposits depend on blockchain confirmations and usually process within minutes. Always verify that your bank account was debited for the deposit.
What documents do I need to verify my account?
To verify your account, provide proof of identity such as a driver licence or passport, proof of address like a recent bill or bank statement dated within 90 days, and proof of payment for every deposit method used in the last six months. Documents must be clear, in colour, and show all corners for acceptance.
What happens if the game freezes whilst I am playing it?
If a game freezes or you leave during a feature or bonus buy, re-enter the game to resume your session. If it remains inaccessible, contact live-chat support. Spinbet records every bet, ensuring interrupted bonuses or features are settled automatically if not accessed within a few days, so you won’t lose your progress.
How does SpinBet rakeback work?
Spinbet’s rakeback rewards you with cash on every bet placed, regardless of winning or losing. The amount equals a percentage of the house edge for the specific sports or casino game and is credited instantly. This rakeback is wager-free, withdrawable anytime, and managed through your account’s Rewards section.
How do I find out how much I have left to wager on my bonus?
To check your remaining wagering requirement on a bonus, visit the Rewards section in your Spinbet account. It shows what you have wagered and what remains. Bonus funds and free-spin winnings are withdrawable only after fulfilling wagering conditions; withdrawing early may void your bonus and related winnings.
Can I have multiple accounts?
Players are allowed only one personal account on Spinbet Casino. Creating multiple accounts violates the terms and may lead to account suspension and cancellation of winnings. Account sharing, third-party accounts, and collusion among household members to hold multiple accounts are strictly prohibited.
What deposit methods are available?
Spinbet accepts deposits via various methods including Visa and Mastercard credit/debit cards, Skrill, Paysafe vouchers, Interac banking, and cryptocurrencies. Available options and limits vary based on your location and payment choice. Access the cashier or Wallet in your player profile to view your specific payment methods.
How long will it take me to receive my withdrawal?
Withdrawal times depend on the payment method and verification status. Generally, withdrawals are processed within one hour but can take up to 24 hours for large amounts due to security checks. Crypto, Skrill, and Visa-card withdrawals usually take up to 20 minutes. Bank transfers may take two to three business days, occasionally up to five. Funds must be wagered at least once before withdrawal.
